Inspiring
a Shared Vision is NOT Emotional Manipulation
Inspiring a shared vision is not
the same as emotional manipulation.
Emotional manipulation, in my opinion, is selfish and me-oriented. However, by instilling people with a passion
for their vocation, then they will pass that on to their peers and patients or
customers. However, at the same time, I
realize that looking at the future with ‘rose-colored glasses’ can discount the
reality we live in today. I can look
back and see the times where working through difficult time with clinical staff
who did not understand the reality of the business side of healthcare.
This
is all too common in my experience.
Balancing where we want to go as an organization and staff and getting
excited about where our bus was going, yet at the same time keeping
expectations grounded in the present.
This is where I struggle the most, and my LPI results definitely
demonstrate this shortfall. The Data
Summary shows that I rated this area last (46) of the five domains. Furthermore, my individual observers also
rated this area lowest, however higher than my self-assessment (51.9).
There
were two comments from observers that were quite lengthy and extremely
useful. They capture the essence of
where I need to improve. Both observers
pointed out that I do have a passion for our profession (rehabilitation,
wellness and disease management), and they saw it in my actions and interest in
the patients/customers. However, the
area that I needed to improve on was being able to articulate this passion and
drive to younger and new employees.
Being able to show others who are new to the field, and could either
leave the field due to discouragement or build on my excitement and passion.
I
see this truly borne out during March Madness and the basketball
tournament. A common theme we sometime
here is the ‘Coaching Lineage’. We saw
Steve Alford coaching UCLA, who played and studied under Bobby Knight at Indiana
University. Coach ‘K’ from Duke also
studied under Bobby Knight. Then there
is (as of this writing!) Billy Donovan, coach of the Florida Gators who played
for, and was an assistant to, Rick Pitino (Louisville). This is certainly true in academia and the
Army-Baylor program.
We
look back and see those who are currently serving at higher levels and are
passionate about our profession. Those same people will tell you it is because
in their past a mentor or boss inspired them to do something greater with their
lives. They pulled out from their
‘student’ a common purpose that they shared.
I can see this more so in my civilian time, rather than my military
time. One of the greatest influences in
my life, both professionally and spiritually, is someone who started out as my
boss, but I now count as a best friend.
Mark instilled in me a passion for what we did in disease management for
our small community of Beaufort, SC. He
was able to get the right size bus and as he (and eventually we) sought people
to get on the bus, if they did not express a certain passion for our bus, then
they were not allowed to get on.
Once we filled up
the bus, Mark’s greatest gift was to keep
the right people on the bus and maintain the excitement we all shared. He would continually remind us of our common
purpose. He is a gentle and
compassionate man, a true servant leader.
His ability to listen to people helps him to maintain the commitment we
all share.
With my interest
in human resources, leaders like Mark always pose many problems! When you have a leadership mindset as Mark
does, it becomes a magnet for the highest performer in the hospital, or
organization. When doing rounds on the
hospital floors I was always being asked if there were any job openings in our
department. Those who asked these
questions were the high performers in the organization! Secondly, our employees were always receiving
the highest performance ratings, not because of ‘rating inflation’, but because
they were persistently exceeding the quantitative standards set forth!
In summary, I
learned a lot from Mark during my almost seven years working for, and with, him. If I were to quit the Army today, I would not
hesitate to work for him again! I know
this is an area that I need to improve.
I must recognize that by instilling a passion for our mission is not
‘emotional manipulation’, it is helping people recognize what motivates
them. And when this is accomplished,
that employee may realize that he or she is on the wrong bus. And that is OK! That is part of servant leadership- helping
people to improve themselves may help them get off my (WRONG) bus and get on
RIGHT bus!